Your ZKIN camera bag is warranted for a period of 12 months from the date of purchase with the following terms and conditions:
The ZKIN Australia warranty covers material and manufacturing defects existing at the time of the purchase and during the first 12 months. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge.
In the event that repairs are improper to restore the normal conditions of use of your bag, or if you purchased a ZKIN bag no longer available, we guarantee its replacement with a ZKIN bag of the same or similar model/color. The ZKIN warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us at [email protected] to proceed with your warranty claim.
The ZKIN Special Care warranty
To be sure that our customers are satisfied with their purchase, we provide a special care program that covers the first 14 days after purchase. This includes ANY KIND of defect or damage caused by normal use. If you believe your bag is under the special care warranty, please send an email to [email protected], indicating in the subject of the email “Special Care” and in the text, your address and telephone. We will be happy to assist you in this process.
The ZKIN Special Care warranty does not cover
Damages occurred from exposure to water or fire;
Any damage of any part of the bag resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, stains, cracks etc.) incorrect use of the bag.